Existing policyholders
A clear next step.
After a pothole.
Already hold Pothole Protect? Start with the claims instructions and contact details in your own policy documents.
What you’ll need ↓Use the claims contact
shown in your documents.
This preview does not accept claims. If you cannot find your policy documents, contact the broker or partner that arranged your cover to confirm your claims route and any reporting deadlines.
Product document informationPay & claim, explained
- 01
Capture the evidence safely.
Keep evidence of the pothole and resulting damage where safe to do so. Follow the requirements in your policy.
- 02
Follow your repair requirements.
Check the wording and claims instructions before arranging repairs. Keep the garage’s invoices and receipts.
- 03
Submit through your claims route.
Use the contact details in your documents and provide the requested information within the applicable deadlines.
- 04
Accepted costs are reimbursed.
You pay the repair bill first. Accepted claims reimburse eligible costs within the section and overall limits, after any applicable excess.
A few useful distinctions.
Is this emergency breakdown assistance? +
No. Pothole Protect is a reimbursement product for eligible damage. Recovery and towing costs are excluded. Use your breakdown provider or emergency services when appropriate.
Can I buy a policy here? +
This site is primarily for distribution partners. Ask your insurance broker whether Pothole Protect is available to you.
Does the website replace my policy wording? +
No. Your operative wording, schedule and claims instructions determine your cover and requirements. Contact your broker if anything is unclear.